Privacy Policy

This Privacy Policy explains how c44k ("we", "us", or "our") collects, uses, discloses, and safeguards the personal information of users ("you" or "your") who access or use our online gaming platform at https://c44k.one. By registering an account or using our services, you acknowledge that you have read and understood this policy in full.

We are committed to protecting your privacy and handling your data with transparency, integrity, and care. This policy is governed by applicable data protection principles and is designed specifically for our players in Bangladesh, including those using payment services such as bKash, Nagad, and Rocket.

Our Privacy Commitments

Information We Collect

We collect personal information in two primary ways: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, and residential address (for account registration and identity verification)
• Email address and mobile phone number (for account management and communication)
• Payment information including mobile banking account references for bKash, Nagad, Rocket, and Upay (we do not store full card numbers)
• Government-issued identification documents uploaded during KYC verification (e.g. National ID card, passport)
• Communications you send us via support tickets, live chat, or email

Information Collected Automatically

• Device information including device type, operating system version, unique device identifiers, and browser type
• Log data including IP address, access timestamps, pages visited, and session duration
• Gameplay data including game history, wager amounts, bet frequency, and session patterns, used for responsible gaming monitoring

How We Use Your Information

c44k uses collected personal information solely for legitimate operational and legal purposes. Specifically, we use your data to:

• Create and manage your c44k account, verify your identity, and process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard
• Provide customer support and respond to your queries or complaints in a timely and effective manner
• Personalise your gaming experience, including game recommendations and promotional offers relevant to your activity
• Monitor and enforce responsible gaming obligations, including age verification (21+ only) and detection of problem gambling patterns
• Detect and prevent fraud, money laundering, and other illegal activity on our platform
• Comply with applicable legal and regulatory requirements and respond to lawful requests from authorities

Disclosure of Your Information

c44k does not sell, rent, or commercially exchange your personal data with third parties. We may share specific information only in the following limited circumstances:

• Payment processors and financial service providers (such as bKash, Nagad, and card networks) solely for the purpose of processing your transactions
• Technology and hosting partners who assist in operating the platform under strict data processing agreements and confidentiality obligations
• Law enforcement, regulatory authorities, or courts when we are legally compelled to disclose information or when required to protect the rights and safety of users or the public
• A successor entity in the event of a merger, acquisition, or corporate restructuring, in which case users will be notified in advance

In all such cases, we take steps to ensure that only the minimum necessary data is disclosed and that appropriate safeguards are in place.

Cookies and Tracking Technologies

c44k uses cookies and similar tracking technologies to improve platform performance, maintain your session state, and analyse aggregate usage patterns. Cookies are small text files stored on your device by your browser when you visit our site. They do not contain your password or payment details.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality, such as keeping you logged in or remembering your language preference. We do not use third-party advertising cookies or cross-site tracking.

Payment Data and Financial Transactions

When you deposit or withdraw funds using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment is processed through secure third-party payment gateways. c44k does not store your full card numbers, CVV codes, or mobile banking PINs on our servers. Only a tokenised reference is retained for transaction reconciliation.

All transaction records are maintained in compliance with applicable financial record-keeping requirements and may be subject to audit by regulatory authorities where required by law.

Data Retention

We retain your personal data for as long as your account remains active or as necessary to provide our services. Upon account closure, we will retain transaction records, KYC documents, and related data for a period required by applicable law, typically a minimum of five (5) years, after which data is securely deleted or anonymised. You may request deletion of non-legally-required data by contacting our support team; such requests will be processed within thirty (30) days.

Your Data Rights

As a c44k user, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of Access — you may request a copy of all personal data we hold about you
• Right of Rectification — you may request correction of any inaccurate or incomplete data we hold
• Right of Erasure — you may request deletion of your personal data where it is no longer required for a lawful purpose
• Right to Restrict Processing — you may request that we limit how we use your data in certain circumstances
• Right to Object — you may object to the processing of your data for direct marketing purposes at any time

We will respond to all data rights requests within thirty (30) calendar days. In complex cases, we may extend this to sixty (60) days and will notify you accordingly.

Age Restriction and Child Safety

c44k is strictly an adult gaming platform intended for users aged 21 and above only. We do not knowingly collect, use, or retain personal data from individuals under the age of 21. If you are a parent or guardian and believe that your child has submitted personal data to our platform, please contact us immediately at [email protected] so we can take prompt action to delete the information. Upon discovering that data has been collected from a person under 21, we will delete it from our systems without delay.

Security Measures

c44k employs a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data in transit, secure server infrastructure, restricted staff access on a need-to-know basis, and regular internal security reviews.

While we maintain robust safeguards, no digital platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.

Changes to This Privacy Policy

c44k reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by email or via a prominent notice on our platform at least fourteen (14) days before the changes take effect. Your continued use of c44k following the effective date of any revision constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed of how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way c44k handles your personal data, please reach out to our dedicated privacy support team: